When I analyze changes to my business I always consider the same three things. Does this benefit my customers?, Does this benefit my people? and Does this benefit the business model? This triangular thought process is an important one to remember. I use this as a mental checklist to decide what I implement and what I don't and how outside factors impact my business as a whole. One big change coming in June 2020 is a minimum wage increase for service staff in the hospitality i